Every piece we sell is made to order, so we don’t accept returns for change of mind. But we want you to love what you get, and if something’s wrong we’ll fix it.
If something’s wrong with your order
Contact us within 14 days of delivery if your item:
- arrived damaged,
- has a defect in the cut, engraving, or finish, or
- isn’t what you ordered.
Email support@funlaserstuff.com with your order number and a photo. We’ll send a free replacement or give you a full refund, your choice. You don’t need to send the item back.
If you’re just not happy with it
Tell us. Handmade pieces vary a little (every piece of wood has its own grain, and laser-cut edges have a natural charred look), but if it’s not what you expected, email us and we’ll work something out with you.
Personalized items
Items made with your custom names, dates, or artwork can’t be refunded unless there’s a mistake on our end. We’ll send a proof before cutting any personalized order so you can check the spelling and layout.
Cancellations
You can cancel for a full refund any time before we start making your order. Email us as soon as possible. Once it’s been cut, we can’t cancel it.
How refunds are paid
Refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show it.